Effective communication is key to driving sales and ensuring exceptional customer service. To help businesses streamline their communication processes, we are excited to introduce LiveChat4Dynamics, part of the omnichannel suite of communication apps that includes Dynamics 365 Text SMS Integration and WhatsApp Chat integration with Dynamics 365 CRM. This powerful integration brings live chat functionality directly into Dynamics 365 CRM, enabling businesses to engage website visitors instantly, track interactions, and boost overall sales productivity.
What is LiveChat4Dynamics?
LiveChat4Dynamics is an app that is designed to enhance customer engagement and improve sales performance by offering real-time chat capabilities, fully integrated within Dynamics 365 CRM.
Imagine a sales representative receiving a query from a website visitor about a product. With LiveChat4Dynamics, they can instantly respond, nurturing the lead right from within CRM. No need to switch between platforms – all communication, from chat history to customer information, is stored within CRM for seamless follow-up and management.
Want a quick introduction? Let’s checkout this video:
So, Why LiveChat4Dynamics?
Instant Messaging in Dynamics 365: Engage with website visitors via live chat directly from your Dynamics CRM, without the need for third-party platforms.
Real-Time Notifications: Get immediate notifications for incoming messages in Dynamics 365, helping sales and support teams respond faster.
Track Conversations: Keep a record of all live chat interactions within Dynamics 365, ensuring you have a complete overview of customer communications.
CRM Record Creation: Convert live chat conversations into leads, accounts, or cases effortlessly, streamlining the sales process.
Omnichannel Integration: LiveChat4Dynamics complements TextSMS4Dynamics and WhatsApp4Dynamics, giving you an all-in-one communication solution.
Consider, a potential customer visits your website and engages in a live chat to inquire about a product. The sales team is instantly notified in Dynamics 365. They quickly respond, answer all questions, and immediately convert the chat into a new lead, assigning it to the relevant team. This instant engagement boosts the chances of closing the deal, offering a personalized experience that keeps the customer engaged and interested.
For support teams, let’s say, handling multiple live chats directly from CRM. Every interaction is logged, ensuring consistent and quick responses, and enhancing customer satisfaction and trust.
What’s for you using LiveChat4Dynamics?
Boost Customer Satisfaction with Real-Time Engagement: Connect instantly with website visitors to resolve queries and build positive customer experiences.
Effective lead nurturing and conversion: Engage prospects directly in Dynamics 365 CRM, allowing sales teams to nurture and convert leads faster.
Centralized Communication: Keep all chat interactions within Dynamics 365 for easy tracking, follow-up, and seamless customer management.
Streamline Sales and Support Efforts: Receive real-time notifications for incoming chats, enabling teams to respond promptly and efficiently.
With LiveChat4Dynamics, your sales and support teams are equipped to handle customer queries faster, driving lead conversions and improving overall efficiency. By integrating live chat into your CRM, you can provide personalized, real-time assistance, which helps build strong customer relationships and significantly boosts sales.
Ready to Transform Your Communication?
Get started with LiveChat4Dynamics today and experience the benefits of seamless live chat integration in your Dynamics 365 CRM. Empower your team to communicate better, convert more leads, and drive business growth! Start your free 15-day trial with Inogic’s app today!
Contact us now to schedule a demo at crm@inogic.com and see how LiveChat4Dynamics can revolutionize your sales and customer engagement strategy!
