AI innovation without the right guardrails can spiral out of control. And the last thing you want is to make development mistakes that have serious real-world impacts. Imagine you’re building Agentforce that will provide 24/7 support to your customers. This AI agent would help you
It was the day of our Welsh Azure User Group #WAUG November 2024 meet up and we had yet another two amazing speakers join us. We were joined by the awesome Taiob Ali discussing Migrations of SQL servers into Azure. Then friend of WAUG Jake
Little moments can make a big difference in life. A personalized reminder for an item left in your cart. A helpful text message that helps you navigate the healthcare system. MomentMarketers are practitioners, brand leaders, and operations professionals who strive to create these seamless and
At the heart of every successful business is a CRM system that works for them, not the other way around. For businesses that rely on Dynamics 365, one of the most powerful ways to enhance your CRM experience is through customization. One of the standout
So you’ve developed a great product, and you’re feeling confident about the value you’re bringing to market. But the competition is fierce, and you’re not sure how to attract customers. Enter competitive pricing. There are cases in which a business brings an entirely new product
Imagine a customer service team at a busy call center handling a flood of new requests and inquiries. Each record, including service requests and support tickets, requires meticulous manual entry, which can consume up to 40% of an employee’s time and lead to errors. Most
When I started my career, I struggled through internet searches and industry-specific events to find “my tribe” — those people who understand the professional journey and can help navigate the path to success. I looked all over to find community. Along the way, I was
I’ve written about creating your Lead Scoring models in Customer Insights – Journeys, and also explained how the Lead Scoring Qualification functionality works. I’m not really keen on the Qualification process as it’s not the right approach for everyone and it doesn’t assign Leads to
Financial services firms are bullish on artificial intelligence (AI), and the conversation is shifting from the benefits of an AI strategy to how to implement and realize those benefits while maintaining regulatory compliance and customer trust. We’re at an inflection point where workforces are overwhelmed
Outbound Marketing is being removed from Dynamics 365 Customer Insights – Journeys Microsoft announced that the Outbound marketing module will be removed from Dynamics 365 Customer Insights – Journeys on June 30, 2025. This means that the Real-time journeys module will be the only workplace
