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Illustration of a screen with colorful boxes representing custom design for Agentforce Actions.

Tips for Designing Custom Actions for Agentforce

Your company may be exploring Agentforce – Salesforce’s artificial intelligence (AI) platform – and learning about its capabilities to improve productivity. While Agentforce comes out of the box with actions that make common tasks easy, you can also design custom ones. But there are a

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3 Ways to Responsibly Manage Multi-Agent Systems

As autonomous AI systems gain traction, businesses increasingly depend on networks of interacting agents to drive complex processes and decisions. But with the rise of these AI “teams” come questions about how best to ensure they operate responsibly, ethically, and effectively. Just as companies govern

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Woman reading about small business myths debunked from Salesforce trends report

3 Common Small Business Myths Debunked

Rumor has it that small and medium businesses (SMBs) aren’t ready for the big leagues. Despite their reputation for being competent and dedicated, some misconceptions about their readiness for larger-scale markets still linger. Our latest Small and Medium Business Trends Report dispels the three most

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Photo of two sales reps looking at a laptop and going over the ROI of loss.

How to Rethink Loss in Sales

For every successful deal, there are multiple lost opportunities that never see the light of day. Losses aren’t shared as readily as wins. And that’s natural. No one wants to lose out on a deal, least of all your reps.  But when you treat every

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A dispatcher looks at a field service roadmap with an AI bot in the background.

Your Roadmap To Adopting AI in Field Service

Many field service operations are standing at a crossroads, staring down a future with artificial intelligence (AI).  It’s becoming increasingly clear that AI isn’t just a luxury. It’s a necessary tool to thrive — and maybe even survive — in our rapidly changing industry. In

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