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![[Illustration] A service rep delivers proactive customer service](https://www.cybercloudintel.com/wp-content/uploads/2024/11/What-Is-Proactive-Customer-Service-Best-Strategies.jpg)
In today’s customer service, anticipating and meeting customer needs before they express them is the gold standard. While our research finds that 61% of service professionals say their organizations address issues proactively, only a third of customers agree! This leaves a lot of opportunity for
Tracking emails is essential for maintaining a comprehensive record of customer interactions across the organization. In the Microsoft ecosystem, this refers to automatically creating email activities in Dynamics 365 Customer Engagement when email messages are received in Outlook. In this article, we present how this
Sales organizations set lofty goals to drive revenue and generate growth for their business. But setting achievable but ambitious goals is only possible when sales leaders know exactly what their teams are capable of doing. Enter sales capacity planning. In this article, we’ll explain what
As the holiday season nears, it’s the perfect time to clear out clutter—both in your home and your CRM! Duplicates in data can lead to communication issues and cost companies an average of $12.9 million annually. With 20-30% of most databases containing duplicates, efficient clean-up
A strong customer value proposition (CVP) is often the key to winning over potential buyers. But it’s more than a catchy tagline or jingle that gets stuck in their head. A CVP is a clear, concise statement that explains why they should choose your product
I love finding out simple things in Dynamics 365, things that you never had any need for but once you find out how easy it is, you question how you didn’t know it before. I found one of those things recently when working on a
Turtle Bay Resort has been the backdrop for blockbuster hits such as Forgetting Sarah Marshall, Jumanji, Hunger Games: Catching Fire, and Pirates of the Caribbean: On Stranger Tides. But recently, the resort, which boasts 1,300 acres of pristine Hawaiian paradise, has also become the scene
Migrating from Microsoft Dynamics GP, AX, or NAV to a modern system like Dynamics 365 can be complex. And for those companies who aren’t ready to make the move, they may still need to integrate with other platforms in use within their company. Such
TL;DR: Time series forecasting is becoming increasingly important across various domains, thus having high-quality, diverse benchmarks are crucial for fair evaluation across model families. Such benchmarks also help identify model strengths and limitations, driving progressive advancements in the field. GIFT-Eval is a new comprehensive benchmark
