Blog

A screen shows various ways how AI in Customer Success enhances human collaboration, drives greater efficiency, engagement, and customer satisfaction.

AI in Customer Success: Smarter Metrics, Happier Customers

We’ve all needed a quick solution—whether it’s resetting a password or troubleshooting an issue. That’s where the Salesforce Help page comes in. With over 60 million visits a year, customers rely on it for everything from troubleshooting to developer support. But what if getting the

Read More...
intelligent automation

What is Intelligent Automation?

Chances are your company has already spent time and money automating business processes that were once done manually. But that’s not enough to deliver the best customer experiences, biggest cost savings, long term growth, or greatest efficiency. What is? Intelligent automation.  What is intelligent automation?

Read More...
Illustration showing a CRM manager in action.

What is a CRM Manager? Complete Guide for Startups and SMBs

Building strong customer relationships is at the heart of every successful business. For startups and small to medium-sized businesses (SMBs), the challenge often lies in managing those relationships efficiently as the company grows. Enter the customer relationship management (CRM) manager — a professional dedicated to

Read More...
Bulk Actions within Power Apps

Multi Select in Table Control for Bulk Actions within Power Apps

Efficient data management is a cornerstone of any successful application, and Microsoft Power Apps consistently delivers tools that make this process easier. One such feature is the Modern Table Control in Canvas Apps, which now supports multi-select functionality. This powerful enhancement allows users to perform

Read More...