So, I’ll admit to being a bit of a zealot when it comes to icons in Microsoft Dynamics 365 model-driven apps. For years I’ve looked down my nose at app customizers who created custom entities tables that were part of the site map (a/k/a navigation)
The recent launch of Agentforce marks a pivotal moment in orienting Salesforce and our customers’ businesses toward an AI-empowered future. In this emerging landscape, augmented by a network of AI agents, the role of humans at work becomes more empowered, interesting, and creative than ever
The New Year is the perfect time to set fresh goals. For sales teams, a top priority should be optimizing workflows and achieving clear visibility into the sales pipeline—because disorganization hinders success. Good news! Data Visualization Tools like Kanban Board and Map My Relationships for
The world of customer service, or customer experience (CX), is changing fast. And artificial intelligence (AI) is playing a big role in that transformation, not only in automating tasks but also in reshaping how teams approach problem-solving. As customers expect faster, more personal, and helpful
Recently we migrated the Real-time marketing forms from our Dev environment to UAT environment using the Configuration Migration Tool. Here what we noticed was on submitting the form using the standalone page in UAT, the submissions were going back to the Dev environment instead of
How can you do more with less in HR? The answer is AI. Here’s what you need to know to set your team up for success. Imagine if you could spend your workday actually getting work done, and not waste time on low-value tasks like
Microsoft Copilot for Sales, integrated with Dynamics 365, is an AI-powered assistant designed to transform how sales teams operate. By automating tasks, offering actionable insights, and enhancing customer engagement, Copilot enables sellers to focus on building relationships and closing deals rather than being bogged down
As we enter this new year, we reflect on last year’s extraordinary – and yet systematic – progress that laid crucial foundations for this emerging era of agentic AI. Our Salesforce AI Research team delivered significant contributions across model architectures, evaluation frameworks, applied systems, and
In today’s fast-paced business environment, AI tools like Copilot in Dynamics 365 are transforming how organizations operate, offering smarter, faster, and more personalized interactions. However, every business has unique processes, terminologies, and industry-specific jargon that generic AI might not fully grasp. To address this, Dynamics
Starting a business itself is challenging. You’re up against larger companies, tight budgets, and a crowded market. However, artificial intelligence (AI) can help you overcome these challenges. Today, 90% of small to medium-sized business (SMB) and startups utilize AI to automate customer interactions, showing just
