Customer demands are higher than ever – in fact, 86% of service reps say customer expectations are higher than they used to be. The last thing your service reps need is to spend time hopping between documents and tabs, looking for the right answers. What
In our previous blog, we covered regenerating the SAS key to secure Power Automate flows. While security is important, another challenge is managing callback URLs, which are crucial for external applications to trigger automation, especially in large-scale implementations. Manually accessing the Power Automate portal, finding
Artificial intelligence (AI) agents are ready for game day. Through a partnership with the United Football League, Agentforce — the agentic layer of the Salesforce platform — will provide a more personalized fan experience for the UFL, and become the first AI agent to power
I am currently wrapping up my Microsoft MVP Summit 2025 experience, and although I can’t share all the cool things we discussed this week I can share some of the memories from the event! Dynamics 365 Business Application MVPs Pictures From Around the Microsoft Campus
AI is rapidly transforming industries, helping businesses enhance customer experiences, improve efficiency, and make smarter decisions. But an essential question arises: How can we ensure that AI is creating accurate and grounded answers? Recently, automatic methods for evaluating model responses have gained traction. One such
Welcome to this curated collection of blogs, where we dive deep into the fascinating world of Microsoft Copilot Studio! Microsoft Copilot Studio is a graphical, low-code platform designed to empower users to create, customize, and extend intelligent agents (Copilots) tailored to their business needs. It enables developers and
This week, thousands of manufacturers will gather at Hannover Messe 2025 for insights into solutions to unprecedented challenges, from rising energy costs to supply chain disruptions, workforce shortages to geopolitical conflicts. Top of mind for many attendees is how AI agent-led automation, production, and supply
Natural language has long served as a powerful bridge between humans and machines, enabling intuitive interaction and precise control over AI systems. While fields such as image editing, audio synthesis, and video generation thrive on abundant data — text pairs to train a powerful generative
If you’re about to embark on installing Dynamics in your organisation, our implementation plan will help you to define exactly what you need from your Dynamics install and make sure your company is ready. Introduction Many Dynamics implementations fail not because of poor work from
When you’re building fast, it can feel like you’re putting a coat of paint on a moving train. So if you hit a barrier, it’s understandable to want to seek design shortcuts that solve your immediate needs – even if it’s potentially at the cost
