We’re excited to announce the general availability of Data Cloud Governance — a major leap forward in how enterprises manage and secure data in the AI era. Data Cloud unlocks the full value of your data across the enterprise to power your Customer 360 apps,
Customer service has changed dramatically in the last few years. The current customers do not have to wait in a long call line, make numerous calls to the call center, or wait days before getting a response to their email. Instead, they want to have
In the evolving landscape of Agentic AI, the core promise is clear: technology should seamlessly and intelligently serve your business needs. The complexity of data processing – whether structured, semi-structured, or the vast amounts of unstructured information, should no longer be a barrier. At the
Earning a Salesforce certification is one of the smartest ways to boost your career in cloud computing and CRM solutions. Salesforce is used by thousands of organizations worldwide, and certified professionals are in high demand. However, preparing for these certifications can feel overwhelming without the
In this review of the Dynamics 365 Finance and Supply Chain Management blogs: Leveraging task recorder for streamlined processes Budgeting and forecasting for renewable energy projects How to use product attributes and categories Leveraging task recorder for streamlined processes Writing on the Rand Group blog,
‘Tis the season. Everyone is gearing up for that time of year — holiday shopping. Is your businesses’ search engine optimization (SEO) strategy ready for the holidays? If you just broke out into a cold sweat thinking about it, don’t worry — we’re here to
Customer experience (CX) is the actual competitive advantage in 2025. Customers demand immediate service, customized service, and convenience based on digital-first at all touchpoints. These increased expectations are no longer being addressed by traditional support models. Businesses require smarter, quicker, and more streamlined methods of
The email subscriber inbox has undergone some fairly drastic changes in the last year or so. From the introduction of tabs in the popular Apple mail solution to AI summaries across a number of mailbox providers (MBPs) such as Gmail, Yahoo, Apple and Android mail,
In recent years support systems evolved rapidly. Traditional chatbots serve basic tasks using rules and flows. AI agents (also called “agentic AI” or intelligent agents) bring advanced capabilities. Many organizations, especially ones working with a Chatbot Development Company, must decide whether to stick with traditional
Today’s consumers expect personalized, seamless, and flexible reward experiences that feel valuable and immediate. According to a study by McKinsey & Company, they want rewards that feel relevant and timely, not generic and delayed. For brands, delivering these experiences drives deeper engagement and also unlocks
