Artificial intelligence (AI) for small business is here. And the good news is, it’s helping customer service teams more than ever. In fact, 63% of service professionals say that generative AI helps serve customers faster. For small and medium-sized businesses (SMBs), “above and beyond” customer
This post is part of the New Functionality In Microsoft Power Automate 2024 Wave 2 series in which I am taking a look at the new functionality introduced in Microsoft Power Automate 2024 Wave 2. The 10th of the new functionality in the Cloud flows
In today’s connected business environment, teams can’t afford to work in isolation — especially if they want to get the most out of AI. On average, businesses use 991 different applications across multiple platforms, leading to disconnected systems and less-than-ideal experiences for both employees and
As a business owner or professional, your time is already stretched thin. Managing daily operations, meeting client needs, and focusing on growth leave little room for diving into complex marketing strategies. Marketing automation has the power to transform your business by streamlining campaigns, nurturing leads,
In today’s fast-paced digital world, managing security, privacy, and access control policies has become more complex than ever. Organizations often juggle multiple systems, tools, and processes to comply with regulations, safeguard sensitive data, and provide appropriate access controls. They typically manage this through various methods,
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Twice a year, Microsoft updates its Dynamics 365 solutions to ensure the software remains cutting-edge and user-focused. In their latest release, Microsoft introduced several new features designed to improve the marketing experience within their CRM platform. This blog highlights three key updates in Microsoft Marketing
In this review of the Dynamics 365 Finance and Supply Chain Management blogs: An insight into demand forecasting AI summary Boost efficiency with the time and expense agent Budgeting module essentials An insight into demand forecasting in Supply Chain Management On the Dynamics Square blog,
Managing user identities in CRM-connected systems like SharePoint is crucial for keeping data confidential, private, and accountable. In collaborative setups, actions like creating or editing documents usually show the user’s name in the “Modified By” column in SharePoint. While this is useful, some organizations may
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