Blog

How to Merchandise With Agentforce

In 2025, merchandisers find themselves at a crossroads between building commerce experiences of the past and creating deeply connected customer interactions of the future. Who would’ve thought just a few short years ago that retailers would be embarking on an AI revolution? Today, merchandisers have

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AI predictions 2024

ProVision | Multimodal Instruction Data Generation

Introduction The development of multimodal language models (MLMs) such as GPT4-V and BLIPs [1,2] have enabled many multimodal applications such as answering complex image-based queries; for example, “How many students are raising their hands in this image?”. These models rely heavily on instruction data—datasets that

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5 Customer Service Resolutions for 2025

Great organizations take the time to reflect on how they could improve – and the customer service industry is no exception. With artificial intelligence and AI agents like Agentforce bringing new and exciting possibilities into the customer support space, now is a great time to

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The Agentic AI Era: After the Dawn, Here’s What to Expect

The recent launch of Agentforce marks a pivotal moment in orienting Salesforce and our customers’ businesses toward an AI-empowered future. In this emerging landscape, augmented by a network of AI agents, the role of humans at work becomes more empowered, interesting, and creative than ever

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Data Visualization Apps

Top Dynamics 365 CRM Data Visualization Tools for 2025!

The New Year is the perfect time to set fresh goals. For sales teams, a top priority should be optimizing workflows and achieving clear visibility into the sales pipeline—because disorganization hinders success. Good news! Data Visualization Tools like Kanban Board and Map My Relationships for

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A person sits in front of a computer to reskill on AI education.

AI Education: Reskill Your Team for the Future of CX

The world of customer service, or customer experience (CX), is changing fast. And artificial intelligence (AI) is playing a big role in that transformation, not only in automating tasks but also in reshaping how teams approach problem-solving. As customers expect faster, more personal, and helpful

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