The goalposts in customer service are always shifting. As technology advances, what was “great” yesterday is simply “good” today. To stay ahead, your service strategy must evolve — and that’s where agentic AI, specifically Agentforce, can reduce time to value and increase self-service outcomes. Unlike
It’s Funny How Fast Time Moves… If you’d told me a few years ago that I’d be sitting here reflecting on 2.5 years at Microsoft — I’m not sure I would have believed you. Like many of us in tech, I’ve always loved solving problems,
It hasn’t even been a year since the AI agent era kicked off in earnest, but it’s easy to feel like you’re already behind the curve. No matter where you are on your agentic journey—whether you’re just getting started with your first use case, or
Let’s Meet Alright, let’s dive into the joy-filled universe of Agile meetings—those carefully orchestrated gatherings where we pretend to have control over the chaos that is software development. Today, we’ll walk through every essential meeting within a two-week sprint cycle at our beloved Perth Panthers,
A growing business is exciting — more customers, more revenue, and, of course, more data. While data growth itself isn’t a problem, it can quickly become overwhelming without the right systems in place and lead to higher costs, sluggish systems, and difficulty staying compliant. This
Learn how to use expressions in Power Automate to enhance your flow logic.⏱️ 0:00–0:09 – Introduction⏱️ 0:10–0:24 – What you’ll learn in this video⏱️ 0:25–1:31 – Creating the flow using expressions⏱️ 1:32–1:54 – Saving and testing the flow⏱️ 1:55–2:06 – Sneak peek into the next
In the constantly shifting landscape of customer experience, help portals are critical touchpoints that can empower businesses and their customers – or send them spiraling into frustration. Salesforce Help, as an example, has 60 million annual visitors and over 750,000 pieces of content across 18
If you’re a Sales Manager juggling territories, appointments, and customer data across multiple tools, it’s time to simplify things—with maps that work right inside your Power Apps. Thanks to the integration of Maplytics with Canvas Apps, you can now bring powerful location intelligence right where
Connections is the must-attend event where marketers and AI agents connect. It’s the only event dedicated to exploring the future of marketing through agentic strategies. You will discover how to seamlessly blend marketing into connected experiences across sales, service, and commerce. When and where is
Despite years of diversity initiatives and corporate promises, many women in insurance continue to face deeply entrenched challenges that can limit their advancement and impact. The insurance sector is now at an important juncture — continuing to work toward embracing the contributions of women will
