Blog

An image of a person at the computer with an AI Agent behind them, suggesting large action models.

What Are Large Action Models (LAMs)?

I believe large action models (LAMs) represent as big a shift in the development of AI as anything we’ve seen in the previous decade. Just as LLMs made it possible to automate the generation of text, and, in their multi-modal forms, a wide range of

Read More...
A visitor to Salesforce Help uses the AI agent functionality, powered by Agentforce.

5 lessons from AI agent implementation with Agentforce

Everyone wants an easy, frictionless experience when they need help. Nobody enjoys being on hold or hunting through discussion boards and articles for answers. But creating that seamless experience is no easy task.  Scaling human support is costly, and there’s a point where self-service becomes

Read More...
Photo of two people having a conversation while smiling. Sandler Selling Method

What Is The Sandler Sales Methodology?

The best relationships are built on trust, and the sales world is no exception. In fact, it’s the bedrock of every deal. Many potential buyers view salespeople with trepidation, often due to hard-charging representatives who will say anything to get them to sign on the

Read More...

How To Control Span In Microsoft Dynamics 365 With Copilot AI

In today’s fast-paced business world, web forms are essential tools for generating leads and staying connected with customers. As many Dynamics 365 users have discovered, web forms can also attract unwanted attention from spambots, flooding a company’s CRM with fake leads. This overload not only

Read More...