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A person sits in front of a computer to reskill on AI education.

AI Education: Reskill Your Team for the Future of CX

The world of customer service, or customer experience (CX), is changing fast. And artificial intelligence (AI) is playing a big role in that transformation, not only in automating tasks but also in reshaping how teams approach problem-solving. As customers expect faster, more personal, and helpful

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2024 in AI Research: Building Blocks for the Agentic Era Ahead

As we enter this new year, we reflect on last year’s extraordinary – and yet systematic – progress that laid crucial foundations for this emerging era of agentic AI. Our Salesforce AI Research team delivered significant contributions across model architectures, evaluation frameworks, applied systems, and

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Tailor Copilot

Train Copilot to Understand and Adapt to Your Business Terms

In today’s fast-paced business environment, AI tools like Copilot in Dynamics 365 are transforming how organizations operate, offering smarter, faster, and more personalized interactions. However, every business has unique processes, terminologies, and industry-specific jargon that generic AI might not fully grasp. To address this, Dynamics

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Illustration showcasing AI use cases for startups

9 Use Cases For Growing Businesses

Starting a business itself is challenging. You’re up against larger companies, tight budgets, and a crowded market. However, artificial intelligence (AI) can help you overcome these challenges. Today, 90% of small to medium-sized business (SMB) and startups utilize AI to automate customer interactions, showing just

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Project Contract Price List Defaulting Behavior in Project Operations

Learn about Price List Default Behavior in Project Operations. The post Project Contract Price List Defaulting Behavior in Project Operations appeared first on D365 Demystified. Continue Reading priyeshwagh777’s Article on their blog Project Contract Price List Defaulting Behavior in Project Operations – D365 Demystified Learn

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