As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types
Microsoft’s Omnichannel for Customer Service supports multiple languages. In this post I will describe the options we have around channel language. I’m going to document this subject in the
Are you looking to take your business to the next level? If so, consider leveraging the power of Salesforce, one of the world’s leading customer relationship management (CRM) platforms.
Managing a field service team effectively demands efficient scheduling and real-time updates. Microsoft Dynamics 365 Field Service offers an elegant solution for these challenges through its Work Order Scheduling
Market research done? Check. Prospects qualified? Check. Looks like you’re ready to make a sales call. This isn’t just a quick pitch, however. The most successful sales calls include
In sales, success hinges on data – its accuracy and relevance. For businesses using Dynamics 365 CRM, data quality is important for informed decision-making and strategic planning. Duplicate, inaccurate,
Ever heard of “Batch classes” in Salesforce and felt a bit puzzled? Don’t worry; it’s simpler than you think! Imagine you’re baking cookies. You don’t bake one at a
Algo esta cambiando En este articulo quiero expresar mi opinion sobre algo que nos toca de cerca: cómo la IA generativa, con joyas como GPT y Copilot, está cambiando
Nearly 6 million Trailblazers have skilled up and earned resume-worthy credentials on Trailhead, Salesforce’s free online learning platform. Trailhead makes it fun and easy to learn in-demand skills, including
As a Microsoft Dynamics 365 CRM Sales Manager, you know how important it is to communicate effectively with your customers. You want to reach them on their preferred channel,
