Customer demands are higher than ever – in fact, 86% of service reps say customer expectations are higher than they used to be. The last thing your service reps
In our previous blog, we covered regenerating the SAS key to secure Power Automate flows. While security is important, another challenge is managing callback URLs, which are crucial for
Artificial intelligence (AI) agents are ready for game day. Through a partnership with the United Football League, Agentforce — the agentic layer of the Salesforce platform — will provide
I am currently wrapping up my Microsoft MVP Summit 2025 experience, and although I can’t share all the cool things we discussed this week I can share some of
AI is rapidly transforming industries, helping businesses enhance customer experiences, improve efficiency, and make smarter decisions. But an essential question arises: How can we ensure that AI is creating
Welcome to this curated collection of blogs, where we dive deep into the fascinating world of Microsoft Copilot Studio! Microsoft Copilot Studio is a graphical, low-code platform designed to empower users to
Natural language has long served as a powerful bridge between humans and machines, enabling intuitive interaction and precise control over AI systems. While fields such as image editing, audio
If you’re about to embark on installing Dynamics in your organisation, our implementation plan will help you to define exactly what you need from your Dynamics install and make
When you’re building fast, it can feel like you’re putting a coat of paint on a moving train. So if you hit a barrier, it’s understandable to want to
As we’ve stepped into 2025, Microsoft Power Platform continues to push the boundaries of innovation with its latest release wave. The 2024 Release Wave 2 introduces a
