What Is an Omnichannel Contact Center? Your Guide
Today’s customers are tired of repeating themselves. They want a connected experience across all customer service channels, from live chat to voice. That’s why an omnichannel contact center needs
Today’s customers are tired of repeating themselves. They want a connected experience across all customer service channels, from live chat to voice. That’s why an omnichannel contact center needs
Microsoft Power Pages is a low-code, secure, enterprise-grade platform for creating, hosting, and managing modern external-facing business websites. It is part of the Microsoft Power Platform family,
Salesforce announced today during its World Tour NYC that Salesforce Einstein Copilot, its conversational AI assistant for CRM, is now generally available. Einstein Copilot was first launched in September
As I work on an enterprise canvas app designed for multiple geographies, translation becomes a crucial aspect due to its support for multiple languages. Initially, I followed the method
Change is constant in business. But when you aren’t transparent about change with your team, rumors can damage morale. That’s especially true when it comes to changes in pay.
Posted By Amol Salvi on 14 May 2024 in Business Central Are you ready for Directions Asia 2024? Directions Asia 2024 poised to be a significant conference for those
In the fast-paced world of business, nurturing strong relationships with customers is the cornerstone of success. That’s where Customer Relationship Management (CRM) platforms like Salesforce come into play, offering
Realizing and benefiting from Dynamics 365’s full potential requires more than the basic implementation. It requires guidance from an expereinced managed support partner that specializes in Dynamics 365 solutions
We are in the midst of the artificial intelligence (AI) revolution, which is creating the most significant shifts and opportunities for Salesforce Admins and Developers in decades. Now is
Duplicate records in Dynamics 365 CRM can lead to problems like data inconsistency, confusion among users, poor customer experience, and inaccurate reporting and analytics. Therefore, organizations must implement robust