Messaging is a powerful tool for customer engagement, with 90% of messages read within the first three minutes of delivery. This immediacy makes SMS an effective component of a sales communication strategy, leading to quicker responses from leads. However, without integrating your texting system with your CRM, efficiency drops as you toggle between systems to access information.
The solution lies in SMS and CRM integration, which synchronizes your messaging platform with your CRM for streamlined workflows, personalized communication, and an enhanced customer experience—all while saving time for your team.
For those seeking to integrate SMS with Dynamics 365 CRM, the new TextSMS4Dynamics app by Inogic stands out. It enables direct communication with leads from within your CRM, schedules messages triggered by CRM events, creates CRM records from SMS messages, and provides a comprehensive history of SMS interactions.
As we delve into the key features of the TextSMS4Dynamics app,…
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