A customer needs an urgent update on their shipment that’s halfway across the globe.
They visit your website, type a query in the website chat window, and within seconds, they’re talking to a real support rep—not a bot.
That rep already knows who the customer is, what shipment he referring to, and what the last conversation was.
That’s not magic—that’s the power of LiveChat4Dynamics – An app that connects your website’s live chat directly with Dynamics 365 CRM. So, you can easily chat, track, convert, and engage with visitors, all from inside your CRM.
Let’s walk you through how a global freight and logistics provider can use this apt integration to streamline communication and turn support interactions into long-lasting customer relationships.
The Problem: Communication Gaps in Freight Management
Many logistics providers face a few common challenges:
Real-time customer communication.
Customers want instant updates on their shipments.
Sales teams need context when leads reach out.
Support staff juggle between multiple systems—emails, CRM, tracking tools, and chat platforms.
This causes delays, miscommunication, and often a disjointed customer experience.
Every minute counts in logistics, and losing time means losing trust.
So, how do you create a seamless support experience where everything connects?
The Solution: LiveChat4Dynamics – Seamless Chat + CRM Integration
LiveChat4Dynamics, an app built by Inogic that Integrates Live Website Chat with CRM
Here’s how it works for Logistics Firm:
1. Instant Engagement with Website Visitors
Engage website visitors instantly with LiveChat4Dynamics—chat in real-time from Dynamics 365 CRM to boost conversions and turn visitors into loyal customers.
2. Real-Time CRM Insights
When a customer types in their tracking number or name, the chat agent can easily track the shipment details in the CRM, and the CRM automatically pulls up their record inside Dynamics 365. The agent sees the full picture—previous interactions, shipment history, and contact details and accordingly provides instant updates to the customer.
3. All Conversations Logged in CRM
No more switching tabs or copy-pasting notes. Every chat gets saved under the customer’s record in Dynamics 365—perfect for future reference, team collaboration, and reporting.
4. Automated Greetings & Routing
The system recognizes returning users and greets them by name providing a more personalized experience for a long-lasting relationship.
5. Chat Assignment: Based on the customer type (import/export/warehouse), the chat gets routed to the right team—Sales, Customer Service, or Operations.
Real-Time Example: Urgent Shipment Update
Let’s say one of the trusted clients, Olivia from an e-commerce brand, visits the website at 2 PM on a Friday. She’s worried about a delayed shipment headed to New York.
Without LiveChat4Dynamics:
She’d fill out a contact form or call a generic support line.
She’d be transferred between departments explaining her issue again and again.
The rep would dig through emails or ask for tracking details she’s already provided.
With LiveChat4Dynamics:
Olivia opens the website chat and says,
“Hi, need an update on shipment #SH12345.”
The support agent sees her full profile in Dynamics 365—shipment details, last call notes, and service SLA.
Within seconds, they update her with the latest status pulled from the integrated Dynamics 365 CRM system and assure her the shipment is arriving tonight.
The chat ends with a smiley emoji—and Olivia leaves the website feeling reassured and valued.
That’s the kind of experience that keeps customers coming back.
Business Impact for Logistics Firms:
Here’s how LiveChat4Dynamics adds value:
– Faster Response Times – Agents spend less time searching, and more time helping– Higher Customer Satisfaction – Real-time support with full context = happier clients– Increased Lead Conversion – Sales reps engage with prospects while they’re still on the site– Better Internal Collaboration – Everyone’s on the same page, thanks to centralized chat logs– Data-Driven Decisions – Managers can track chat volumes, agent performance, and customer pain points—all within Dynamics 365
Conclusive Thoughts: Upgrade Your Logistics Game with LiveCat4Dynamics
In the evolving world of logistics, every interaction matters. With LiveChat4Dynamics, they can match that with customer service excellence—offering real-time, personalized support that scales.
If you’re using Dynamics 365 and want to turn your website into a smart customer engagement hub, LiveChat4Dynamics is your answer.
In addition to LiveChat4Dynamics, Inogic offers seamless integration of Text SMS and WhatsApp with Dynamics 365 CRM—empowering businesses to connect with customers across multiple channels and enhance satisfaction with its omnichannel communication suite.
Because when communication flows, business grows.
Curious about what LiveChat4Dynamics can really do?
Dive into our Knowledge Docs or explore our demo video —it’s all there, waiting for you.
Prefer to try before you decide?
Grab a 15-day free trial right from our website or Microsoft Appsource, or book a personalized demo and see the magic unfold in real time.
Got questions or ready to get started?
Shoot us an email at crm@inogic.com. We are here to help you!
Your smarter support journey starts here!
