Microsoft’s Omnichannel for Customer Service supports multiple languages. In this post I will describe the options we have around channel language.
I’m going to document this subject in the context of a phone call. (As this is probably the most common use case.) But you could obviously tailor these concepts to work with web chat and other conversation channels. Focusing on voice also allows me…
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Omnichannel for Customer Service – Languages
Microsoft’s Omnichannel for Customer Service supports multiple languages. In this post I will describe the options we have around channel language.
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