As a business, you want to engage with your customers with ease. But the customers expect to interact with brands on their preferred channels—whether it’s WhatsApp, SMS, Live Chat, or email. The challenge? Managing these channels without losing sight of giving a smooth customer experience.
Right Solution for Omnichannel Communication
Managing customer interactions across channels like WhatsApp, Text SMS, and LiveChat along with CRM tasks can become overwhelming. Switching between different platforms leads to slower response times and lower customer satisfaction. That’s where Inogic’s Dynamics 365 Omnichannel Communication Suite helps you.
Inogic’s solution lets you easily integrate popular communication channels—WhatsApp, SMS, and LiveChat—within your Dynamics 365 CRM. This means no more switching between platforms, allowing for faster responses and happier customers.
Unlike our other apps, this suite is simple to use, and Inogic offers strong support and guidance every step of the way.
Now, let’s take a look at the best tools for integrating communication channels with your CRM.
Key Integrations for Omnichannel Success
To achieve true omnichannel communication, businesses need tools that integrate with Dynamics 365. Here’s how WhatsApp4Dynamics, TextSMS4Dynamics, and LiveChat4Dynamics can help:
WhatsApp4Dynamics
WhatsApp4Dynamics connects WhatsApp Business directly to Dynamics 365 CRM. This lets you handle all WhatsApp messages from within your CRM, making it easier to keep track of customer interactions.
Automate messages with CRM actions to save time and ensure consistent communication.
Log and track WhatsApp communications within Dynamics 365 CRM for a unified customer history.
Support multiple languages and emojis to break language barriers and enhance global engagement.
Seamlessly send and receive WhatsApp messages directly within Dynamics 365 CRM, enabling real-time interactions.
2. TextSMS4Dynamics
TextSMS2Dynamics is great for managing SMS messages within Dynamics 365 CRM. You can send, receive, and track texts without leaving the CRM. Automated and scheduled messages ensure your communication is timely and consistent, which improves customer satisfaction.
Connect via SMS and track conversations in Dynamics 365 CRM for better insights.
Boost marketing with personalized SMS campaigns and targeted customer messaging.
Improve customer satisfaction with instant updates, offers, and alerts via SMS.
Increase engagement and loyalty with SMS’s high open rates and personalized communication.
3. LiveChat4Dynamics
LiveChat4Dynamics brings live chat to Dynamics 365 CRM, letting you chat with customers in real time. All chat interactions are stored in the CRM, so you can follow up easily and keep a complete record of customer interactions. This helps resolve issues quickly and builds better customer relationships.
Enhance customer satisfaction with quicker response times via live chat.
Lower support costs by handling multiple chats efficiently with CRM users.
Capture and qualify leads instantly with real-time chat to boost conversion rates.
Increase website conversion rates by providing immediate assistance to high-intent visitors.
Benefits of Integrating Omnichannel Tools with Dynamics 365
When you integrate WhatsApp4Dynamics, TextSMS4Dynamics, and LiveChat4Dynamics with Dynamics 365, the benefits are clear:
Unified Customer View: Every interaction—whether it’s a WhatsApp message, an SMS, or a live chat—is logged in Dynamics 365.
Improved Response Times: Real-time communication tools ensure that customer queries are addressed promptly.
Personalized Engagement: Use CRM data for future interactions.
Scalability: As your business grows, these tools can handle increasing customer demands without compromising on quality.
Analytics and Reporting: Track performance metrics like response times, conversion rates, and customer satisfaction.
Conclusion
Omnichannel communication is now a need of every business, as the customers are looking for easy communication with them. By integrating tools like WhatsApp4Dynamics, TextSMS4Dynamics, and LiveChat4Dynamics with Dynamics 365, businesses can deliver consistent, personalized, and efficient customer experiences. The result? Happier customers, streamlined workflows, and a competitive edge in today’s market.
If you’re ready to take the next step, download a 15-day free trial of WhatsApp4Dynamics, TextSMS4Dynamics,and LiveChat4Dynamics from our website or Microsoft Appsource.
Watch our webinar on Omnichannel suite to explore the apps in detail.
For more information on Dynamics 365 Omnichannel suite for your business, feel free to connect us at crm@inogic.com.
