Businesses constantly seek to boost digitalization, but time-consuming manual tasks bog down many standard workflows. Automation is especially valuable for organizations with multi-step processes that involve manual data handling from various systems and documents. Typical scenarios include processing customer applications, handling invoices, managing insurance claims, and dealing with unstructured data.
Robotic Process Automation (RPA), which emerged in the early 2000s, offers a solution using software “robots” to automate these repetitive tasks. Employees can use these robots to focus on more complex, strategic work requiring cognitive human input, such as using applications, extracting data, and typing.
Salesforce offers its users its own RPA solution, MuleSoft Robotic Process Automation. This server solution allows businesses to replace manual, repetitive tasks with intelligent bots. These bots can process documents, enter data, and interact with legacy and modern applications on behalf of users, all without requiring any coding. This automation tool seamlessly integrates with Salesforce Flow, a comprehensive suite of automation technologies that spans the Salesforce Customer 360 platform.
